Picking the right internet provider can be a bit of a headache. You want your internet to be fast. You want it to work when you need it. And you definitely don't want surprise charges or tricky plans. That's where Aussie Broadband steps in.
Let's chat about what makes them different. We'll go over what they offer, what you can expect, and why so many Aussies are making the switch.
So, what's Aussie Broadband All About?
Aussie Broadband is a local internet provider. It's run by Australians, for Australians. They've grown fast, and people trust them. If you like streaming, work from home, or love gaming, they've got plans for all that.
A Quick Look at the Company
Aussie Broadband kicked off in 2008. It all started in regional Victoria. Now they help thousands of homes and businesses across the country. What sets them apart? Honesty. Customer service that doesn't feel robotic. And a straight-up, clear approach to internet.
No tricks. No small print to worry about. You get what you sign up for. That's why so many people are recommending them.
What They Offer
Aussie Broadband covers heaps of needs. Here's a quick rundown of what you can get:
- NBN Plans - They've got something for everyone. From light users to full-on speed lovers, they offer plans ranging from NBN 12 all the way to NBN 1000.
- Internet for Business - If you run a business, they offer plans built just for that. You'll get priority help too.
- SIM-Only Mobile Plans - Need data on the go? Aussie Broadband has mobile plans that use the Optus network.
- Phone Options - You can bundle your internet with a aussie broadband phone number if that suits your setup.
- Enterprise-Level Services - Big businesses and tech providers can get tailored solutions. They even assign account managers and offer custom-built networks.
Need Help in Remote or Regional Areas?
Living in a small town or planning to move? Don't stress.
Aussie Broadband still supports regional and remote parts of Australia. They do their best to connect even the trickiest spots. You can even get help if you're traveling or staying overseas for a bit. Just reach out through the right support method.
Got a Tech Issue? Here's what to Do
Sometimes stuff goes wrong. It happens. But Aussie Broadband won't leave you hanging.
They've got a support line that's open every single day. And it's all handled by staff in Australia. You won't be speaking to someone halfway across the globe.
Other Ways to Get in Touch
Not a fan of phone calls? No problem. There are other ways to reach out.
- Live Chat - Head to their website and start chatting with support right from your browser.
- Email - For things that aren't urgent, just send an email. You'll usually get a reply in a day or two.
- My Aussie App - Download their app to do things like:
- Check your connection
- Manage payments
- Change plans
- Send support requests
- Social Media - You can also message them on Facebook or Twitter. Someone from the team will respond soon.
Support That Stays in Australia
One thing people really like? The support team is based right here. You won't be talking to someone overseas. You'll speak with people who understand your service, your area, and your problem.
That makes everything a bit easier—especially when you need help fast.
No Confusing Charges or Contracts
Nobody likes sneaky fees. And no one enjoys trying to figure out a complicated bill.
Aussie Broadband keeps it simple. Here's what you can expect:
- Plans with no lock-in contracts
- No setup fees on most of them
- Unlimited data options
- Choose your speed tier
For some plans, you can even choose your own CVC (Connectivity Virtual Circuit). That gives you a bit more control over the quality of your internet.
And if you ever want to cancel? You can walk away. No penalties.
Customer Service that's Actually Good
Lots of companies say their customer service is great. Aussie Broadband proves it.
They've picked up awards like:
- Product Review Awards
- Constar Blue for most satisfied customers
- Roy Morgan awards for happy clients
People love how helpful, friendly, and fast the team is. And when things go wrong, they fix it without fuss.
Why Do People Call Aussie Broadband?
Here's what folks usually call about:
- Internet Drops Out - If your internet cuts out, they'll help you troubleshoot.
- Billing Confusion - Not sure about something on your bill? They'll clear it up.
- Slow Speeds - They'll check your line and make sure your plan is right for what you need.
- Plan Upgrades or Downgrades - Easy to do. Just call or use the app to make changes.
Tips to Make Your Call Smoother
Want help fast? Here are a few tips:
- Call When It's Quiet - Late mornings or early afternoons are less busy than evenings.
- Check the App First - Sometimes the fix is right there. Saves you from calling at all.
FAQs
Q: Can I get Aussie Broadband where I live?
Pop your address into their site and see if it's available.
Q: Can I keep my current number?
Yes, they let you keep it when you switch to their phone services.
Q: Will I need a tech to set things up?
Most setups are simple. But if you do need help, they'll walk you through it.
Q: What if I'm overseas?
You can still reach them by email, through the app, or on social media.
Final Thoughts
Because it works. The plans make sense. The prices are clear. And the help is just a call or click away. If you're switching providers or getting internet for the first time, Aussie Broadband makes it easy. And if something goes wrong, there's a whole Aussie team ready to fix it.